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How We Protect Your Privacy

When you open an account at erek kelabang, your personal information—from login credentials to payment details—stays encrypted and secure on our servers.

Account securityPayment privacyYour data rights
erek kelabang How We Protect Your Privacy
REACH OUT ANYTIME

Contact Us About Your Privacy

Team online

Live Chat

Open a ticket inside your account under Help & Support to discuss privacy concerns. Our team in Jakarta responds to chat requests during lobby hours.

Email Support

Write to [email protected] with your account email and a description of your privacy question. We reply within 48 hours.

Account Settings

Log in, go to Settings > Privacy & Data, and manage your communication preferences, data exports and deletion requests directly.

HOW WE KEEP YOU SAFE

Data Security and Your Rights

Encryption & Storage

All data travels over HTTPS and rests in encrypted databases. Your payment information never touches our live servers—processors like DANA and OVO handle that separately.

Cookies & Tracking

We use session cookies to keep you logged in and performance cookies to track page load times. You can disable non-essential cookies in your browser; essential ones are needed to play.

Account Access

You can request a copy of all personal data we hold about you—login to Settings > Privacy & Data > Export My Data and download your profile within seven days.

Data Retention

We keep your account data for as long as your account is active. After closure, transaction records stay for five years for compliance; personal details are deleted after two years.

Right to Delete

Request account deletion in Settings > Privacy & Data > Delete Account. We erase your profile and linked personal data within 30 days, where local law permits.

Questions or Changes

If you spot an error in your profile or want to change how we use your data, contact [email protected] or use in-app Help. We process updates within five business days.

Privacy Policy – Frequently Asked

When you close your account, we keep transaction and withdrawal records for five years to meet regulatory obligations where local law permits. Your personal profile—name, email, phone—is deleted within two years. You can request immediate erasure of personal data by contacting support, and we'll comply where legally possible.

Payment processors handle your deposit and withdrawal details directly; we never see your full card or bank number. We store only the transaction ID, amount and timestamp. DANA, OVO, GoPay and QRIS each manage your payment privacy under their own policies; we encrypt references to those transactions on our end.

No. We do not sell your personal data to third parties under any circumstance. We share information only with payment partners, fraud-prevention services and legal authorities where local law requires. Your contact details are used only to verify your account, send withdrawal confirmations and respond to your support tickets.

Your game history stays on your account as long as it is active so you can review past bets and payouts. After account closure, we retain that history for five years to comply with financial and gaming regulations where local law permits, then delete it permanently.

We use session cookies to keep you logged in and analytics cookies to measure page performance. Essential cookies cannot be disabled or the site will not work. You can turn off non-essential cookies in your browser settings; doing so may slow gameplay or lose your login state between visits.

Log in to your account, go to Settings > Privacy & Data, select Export My Data and download your full profile. The file includes your personal details, account history, deposits, withdrawals and game records. We deliver it within seven days at no cost.

Contact [email protected] immediately with details of the incident. If your password was exposed, change it right away from Account Settings > Security. We investigate within 24 hours and notify you of any findings or steps we took to secure your account.